Very smooth process. The team worked as if it were a million dollar deal! Mike found an option for us that other mortgage lenders had missed. Jennifer was on top of things right thru closing. Would happily use their services in the future. Service delivered was as promised. Great experience!
All the people were great. One issue, I had clear communication about exactly how much cash I needed on hand but less than a week before closing I was told that I needed around $2k more. Luckily these funds were available but it certainly caused a panic. I understand that this was likely some underwriting standard that I wasn’t aware of but just having some warning would have been nice. Other than that the two folks I talked to, Jenny and Nicole, were responsive and courteous.
For helping us out as we were from out of state, these folks kept us tuned in to each and every detail to lighten our load…
Good and timely communication. Available by phone to respond to questions. Helpful explanations when needed.
The best part of Thrive Mortgage was the personal attention they gave us. It felt like this team was dedicated to only our mortgage, even as they were talking care of other clients. There were constant check-ins, the team was available nearly all the time for questions and double-checks. They maintained a simplicity and flexibility to the process that made it easy for us to provide documentation. For example, we could take pictures of signed documents instead of finding a scanner and emailing.
I have a great lender that does a much better, proactive job of getting FHA financing closed as quickly as Conventional, about 21 days to get buyer approval and cleared to close. Appraisal is sometimes a condition. It’s hard to beat them in processing but there are some other lenders that are comparable. The last minute requests of this buyer that caused numerous delays were unfair to all involved (requests should have been made sooner). Maybe the underwriter or processor needs more experience.
This team was awesome! They were very responsive and very good at explaining things when I had questions. Will definitely consider them for the future!
Communication was a concern. Closing costs changed dramatically from one disclosure to another. Needed accurate payment information with enough time to go over closely and have an opportunity to ask questions. Process became very rushed and hectic.
In over 20 years in the real estate business, I have never had a better experience with a mortgage broker. The Thrive team exceeded my expectations from the very first contact through the closing table. I recommend them fully and without hesitation.
Living at some distance, the online communications were much easier than driving to meetings. When I had questions, you got back to me. You all were very friendly, patient, and helpful. All-in-all, good job!